Contact

Scott Deyo | sdeyo@charlotte.edu | 704-687-5518

Jen Amano | jamano@charlotte.edu | 704-687-8626

NOTE: When emailing Scott or Jen, please do not share any details of your situation since this is not a confidential method of communication.

BIOgraphies

Scott Deyo joined UNC Charlotte in February 2022 as the inaugural University Ombuds and Director of the Ombuds Office. Initially serving faculty and staff, the office expanded to provide services to graduate students in August 2023 and undergraduate students in October 2024. Scott Deyo has nearly three decades of experience in academia, non-profit, and federal sectors as an ombuds, mediator, and trainer. For a decade, Scott was a certified mediator and mentor through the Virginia Supreme Court, and has retained his Certified Organizational Ombuds Practitioner (CO-OP)® credential since March 2010. Scott has mediated over 250 employment-related disputes, and has been an ombuds in six organizations where he helped 4,600 people explore resolution options for 18,000 workplace issues. In addition to his mediation and ombuds work, Scott served as Director of Equal Employment Opportunity and Diversity for the Office of the Secretary of Defense. As a champion for advancing the ombuds field, Scott served as Chair of the Coalition of Federal Ombuds, where he sparked the creation of seven new ombuds program, and currently serves as Chair of the CO-OP® Board’s Professional Practices Committee, which upholds the highest levels of professional standards of certified ombuds. Scott has a master’s degree from George Mason University’s Carter School for Peace and Conflict Resolution and a bachelor’s in psychology (major) and music (minor) from James Madison University.

Jen Amano joined the team as Associate University Ombuds on October 28, 2024, marking a return to Niner Nation to expand Ombuds services to undergraduate students. Jen brings nearly a decade of experience in higher education to the role, with a strong background in student services. She served as Associate Director of Community Standards and Student Conduct at Mercy University, where she led Student Conduct, the behavioral intervention team, and chaired the Student Emergency Fund committee, which supported students in crisis and connected them with vital resources. From 2015 to 2019, Jen served as Residence Education Coordinator here at UNC Charlotte, where she was recognized as Staff Member of the Year in 2018. She holds a Master of Education in College Student Affairs Administration from the University of West Florida and a Bachelor of Science in Management from George Mason University.